:root {
    --bg: #f5f6f8;
    --panel: #ffffff;
    --border: #e2e5ea;
    --text: #1f2430;
    --muted: #6b7280;
    --primary: #3b5bfd;
    --primary-dark: #2c46d6;
    --success: #16a34a;
    --success-bg: #e8f8ee;
    --danger: #dc2626;
    --danger-bg: #fdecec;
    --warn: #b45309;
    --warn-bg: #fef3e0;
    --radius: 10px;
}

* { box-sizing: border-box; }

body {
    margin: 0;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
    background: var(--bg);
    color: var(--text);
}

.wrap {
    max-width: 1000px;
    margin: 0 auto;
    padding: 0 20px;
}

.topbar {
    background: var(--panel);
    border-bottom: 1px solid var(--border);
}

.topbar-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 20px;
}

.brand {
    font-weight: 700;
    font-size: 1.15rem;
    color: var(--text);
    text-decoration: none;
}

nav a {
    margin-left: 14px;
    text-decoration: none;
    color: var(--text);
    font-size: 0.92rem;
}

nav a:hover { color: var(--primary); }

main.wrap { padding-top: 24px; padding-bottom: 60px; }

h1 { font-size: 1.4rem; margin: 8px 0 16px; }
h3 { font-size: 1.05rem; margin-bottom: 10px; }

.btn {
    display: inline-block;
    padding: 8px 16px;
    border-radius: 8px;
    border: 1px solid var(--border);
    background: var(--panel);
    color: var(--text);
    cursor: pointer;
    font-size: 0.9rem;
    text-decoration: none;
}

.btn:hover { border-color: var(--primary); }
.btn-primary { background: var(--primary); border-color: var(--primary); color: #fff; }
.btn-primary:hover { background: var(--primary-dark); }
.btn-success { background: var(--success); border-color: var(--success); color: #fff; }
.btn-ghost { background: transparent; }
.btn-small { padding: 4px 10px; font-size: 0.8rem; }

.cards {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 12px;
    margin-bottom: 20px;
}

.card {
    background: var(--panel);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 16px;
    display: flex;
    flex-direction: column;
}

.card-num { font-size: 1.6rem; font-weight: 700; }
.card-label { color: var(--muted); font-size: 0.85rem; margin-top: 4px; }

.filter-bar {
    display: flex;
    gap: 8px;
    margin-bottom: 16px;
    flex-wrap: wrap;
}

.filter-bar input[type="text"] {
    flex: 1;
    min-width: 200px;
}

input, select, textarea {
    padding: 8px 10px;
    border-radius: 8px;
    border: 1px solid var(--border);
    font-size: 0.9rem;
    font-family: inherit;
    background: var(--panel);
    color: var(--text);
}

.ticket-table {
    width: 100%;
    border-collapse: collapse;
    background: var(--panel);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    overflow: hidden;
}

.ticket-table th, .ticket-table td {
    padding: 10px 12px;
    text-align: left;
    border-bottom: 1px solid var(--border);
    font-size: 0.9rem;
}

.ticket-table th {
    background: #fafbfc;
    color: var(--muted);
    font-weight: 600;
    font-size: 0.78rem;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.ticket-table tr:last-child td { border-bottom: none; }
.ticket-table a { color: var(--text); text-decoration: none; font-weight: 500; }
.ticket-table a:hover { color: var(--primary); }

.empty { color: var(--muted); text-align: center; padding: 30px; }

.badge {
    display: inline-block;
    padding: 2px 9px;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
}

.badge-complaint { background: var(--danger-bg); color: var(--danger); }
.badge-refund { background: var(--warn-bg); color: var(--warn); }

.status {
    display: inline-block;
    padding: 2px 9px;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 600;
}

.status-solved { background: var(--success-bg); color: var(--success); }
.status-unsolved { background: #eef1ff; color: var(--primary); }

.form {
    background: var(--panel);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 20px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    max-width: 560px;
}

.form label {
    display: flex;
    flex-direction: column;
    gap: 6px;
    font-size: 0.85rem;
    color: var(--muted);
    font-weight: 600;
}

.form-actions { display: flex; gap: 10px; margin-top: 6px; }

.flash {
    padding: 10px 14px;
    border-radius: 8px;
    margin-bottom: 16px;
    font-size: 0.9rem;
}

.flash.success { background: var(--success-bg); color: var(--success); }
.flash.error { background: var(--danger-bg); color: var(--danger); }
.flash ul { margin: 0; padding-left: 18px; }

.back-link {
    display: inline-block;
    margin-bottom: 14px;
    color: var(--muted);
    text-decoration: none;
    font-size: 0.88rem;
}
.back-link:hover { color: var(--primary); }

.ticket-head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    flex-wrap: wrap;
}

.ticket-head h1 { margin: 8px 0 0; }

.ticket-meta {
    background: var(--panel);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 14px 18px;
    margin: 16px 0;
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 8px 20px;
    font-size: 0.88rem;
}

.ticket-description {
    background: var(--panel);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 18px;
    margin-bottom: 20px;
}

.followups {
    background: var(--panel);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 18px;
}

.followup-list { list-style: none; padding: 0; margin: 0 0 18px; }

.followup-item {
    padding: 12px 0;
    border-bottom: 1px solid var(--border);
}
.followup-item:last-child { border-bottom: none; }

.followup-meta {
    display: flex;
    justify-content: space-between;
    margin-bottom: 4px;
    font-size: 0.85rem;
}

.muted { color: var(--muted); font-weight: 400; }
.followup-message { font-size: 0.92rem; line-height: 1.5; }

.followup-form { max-width: 100%; padding: 0; border: none; background: none; }

@media (max-width: 640px) {
    .cards { grid-template-columns: repeat(2, 1fr); }
    .ticket-meta { grid-template-columns: 1fr; }
    .ticket-table { display: block; overflow-x: auto; }
}